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Action on content complaints and investigations: July to September 2023

Accessed broadcast matters We completed 33 assessments
Commenced investigations Our assessments led to 4 investigations
Finalised invetigations We finalised 8 investigations
Breach finding There were 5 investigations with breach findings

Assessments

The co-regulatory framework is set out in the Broadcasting Services Act 1992. It gives broadcasters the chance to respond to – and resolve – all complaints about alleged breaches of broadcasting codes before we get involved. 

If the complainant:

  • has been to the broadcaster and isn’t satisfied with the response
  • has not received a response

we assess their complaint to decide if we investigate. 

We also look at all complaints that allege a breach of licence conditions or standards.

Assessment decisions

Action on content Jul to Sep 23 Chart 1

 

Assessment decisions by sector

Action on content Jul to Sep 23 Chart 2

 

Investigations finalised

Action on content Jul to Sep 23 Chart 3

 

Investigations finalised by sector

Action on content Jul to Sep 23 Chart 4

 

Average time taken to finalise investigations, as at 30 September 2023

Action on content Jul to Sep 23 Chart 5

Finalised investigations

The table below shows finalised broadcasting investigations and the relevant provisions. Breaches are shown in bold and links to investigation reports are in the first column.

Investigation number

Date of broadcast / Broadcaster

Description

Provisions investigated

The Commercial Television Industry Code of Practice 2015 (revised 2018)

BI-657

14 March 2022

Tasmanian Digital Television Pty Ltd [Nine]

Privacy
  • 3.5.1: privacy
The Commercial Radio Code of Practice 2017 (revised 2018)

BI-658

23 August 2022

Commonwealth Broadcasting Corporation Pty Ltd

Allegation that a program included offensive material
  • 2.2: decency
The Community Radio Broadcasting Codes of Practice 2008

BI-666

N/A

Community Radio Endeavour Warrnambool Inc (3WAY)

Allegation that a community broadcaster broadcast content that was offensive
  • 3.2: programming decisions 
Schedule 2 of the BSA

BI-661

N/A

Central Highlands Broadcasting Inc (3CH)

Allegation that a community broadcaster was not representing the community interest, was not encouraging community participation in operations, and was not encouraging participation in programming
  • 9(2)9b): represent the community interest
  • 9(2)(c)(i): encourage participation in operations
  • 9(2)(c)(ii): encourage participation in selection and provision of programs

BI-665

N/A

Port Stephens FM Radio Inc (2PSR)

Allegation that a community broadcaster did not comply with licence conditions about advertising
  • 9(1)(b): prohibition on advertising

 

BI-671

N/A

Orange Community Broadcasters Ltd (2OCW)

Allegation that a community broadcaster did not comply with licence conditions about advertising
  • 9(1)(b): prohibition on advertising

 

BI-675

N/A

Cairns Community Broadcasters Inc (4CCR)

Allegation that a community broadcaster did not comply with licence conditions by operating the service as part of a profit-making enterprise
  • 9(2)(e): the licensee will not operate the service as part of a profit-making enterprise

BI-667

19 October 2022 to 31 December 2022

One Central West FM88

Allegation that a radio narrowcaster did not comply with licence condition requiring tagging of political matter
  • 4.2: required particulars

 

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