Use and experience of captioning: Consumer research to support the ACMA’s Captioning Quality Standard review

This report looks at consumer perceptions of captioning quality.

It examines deaf or hard-of-hearing Australians’ use of captioning, perceptions and expectations of the quality of captioning, and satisfaction with captioning quality on live and pre-recorded (closed) broadcast TV and non-broadcast content (such as paid streaming services).

The research was undertaken as part of our evidence-gathering for the Captioning Quality Standard review.

Read the accompanying consultation paper for the Captioning Quality Standard review.

 

Use and experience of captioning: Consumer research to support ACMA Captioning Quality Standard review (461.43 KB)

Data file: Use and experience of captioning consumer research (25.1 KB)

Data quality statement (77.99 KB)

Glossary: Use and experience of captioning consumer research (71.39 KB)

General population questionnaire_Use of experience of captioning consumer research (32.21 KB)

Deaf or hard-of-hearing community questionnaire_Use of experience of captioning consumer research (51.82 KB)